Responsible for the processing of orders/credits and the co-ordination of delivery of Service, (within an agreed service level) to the Dutch business.
Handling incoming queries from clients via phone, fax and email and providing product support.
Duties and Responsibilities
The main duties of the Customer Services Representative are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.
We are looking for someone will:
Provide administrative and customer service support to an international team
Process Orders and Credits within LN (internal CS System) for the appropriate Franchisees
Respond and help with customer service and product requests
Co-ordinate direct Supplier orders
Liaise with Dutch Franchisees to resolve invoice queries
Recognise service opportunities and meet agreed Team and Individual Targets
Log all incoming telephone calls
Customer Care Associate – Dutch
Originally posted 2015-09-30 06:07:33.