Our client is a Hampshire based, award winning, cosmetics manufacturer that has been producing products since 1990. They are one of the largest independent manufacturers of these products in the UK and export to over 40 countries worldwide.
They are currently looking to recruit a Danish speaking, customer service agent to join a friendly International team in delivering first class customer service to our clients in Denmark and the UK. You will need to be a great communicator, have the ability to multitask, be reliable and be committed to delivering the best service possible to customers.
As a customer support coordinator your key duties will include:
Answering inbound calls from existing customers and potential new clients.
Answering customer queries and up selling products where appropriate.
Taking product orders over the phone and passing these on to the relevant administration department.
Answering emails, adhering to company standard templates and phraseology.
Ensuring all complaints are handled appropriately and within required time scales.
Providing outstanding customer service at all times.
20 days holiday (excluding bank holidays).
Profit Share Bonus Scheme.
Private Health Care after 2 years of service.
Generous product discount.
Friends and Family Discount Scheme.
Corporate membership to local Health & Leisure centre.
Hours of work: 8am to 4:30pm, Monday to Friday.
Originally posted 2016-02-26 14:05:32.