Due to the expansion of its 5000+ customer base our client urgently needs to hire a Customer Support Specialist – Finnish language.
Our client is wholly owned by its customers – which makes supporting them both valued and appreciated.
You will be running your own support desk and reporting into the support desk team leader with the objective of helping your nominated accounts to run their businesses efficiently.
This is one of the best customer support specialist jobs for a Finnish speaker in the area!
Here are a few key areas that you will need to be able to take responsibility for:,
Responding and resolving all enquiries from customers within the SLA.
Reporting any trend information on the database to ensure escalation of any potential issues.
Assisting customers with any reported customer enquiries.
Facilitate and resolve training queries for customers.
Utilise the pre-defined reports to aid your performance times in responding to customer enquiries.
Develop your database knowledge by keeping updated with all promotional material, including Support Desk briefs.
Qualifications, skills and knowledge:
Excellent knowledge of IT Systems – Microsoft Office Suite
Ideally, have a background in customer service/support
Proven customer relationship management
Excellent written communication skills
25 days annual leave plus bank hols 37.5 hour week Healthcare Bonus scheme Life Assurance Pension to 5% Employee Assistant Programme
Location: High Wycombe, Buckinghamshire, UK