OVERALL PURPOSE OF JOB
•To build up a service and support offering for customers located in the Nordic Region. This includes promoting and selling the services of the company to existing and future customers, offering upgrades to customer’s installations, service contracts, and on-call service to the existing installed base in the territory.
• To support customers’ installed products and systems with technical aspects of upgrades, trouble-shooting and advice. This will include being part of a 24/7 on-call support rota.
• To establish and operate a customer training facility at the Lysaker office
• To undertake commissioning and service work as required
The roles/tasks of the Service Support Manager are summarised below.
Build up local capability for customer support, including problem solving, assessment of trip history data, email/telephone support , training, and remote monitoring services.
Problem-solving includes systematic, logical approach to service and breakdowns.
Clients system and associated services shall be promoted as a tool for remote monitoring, preventative maintenance and trouble-shooting
Liaise with customers to capture requirements and upgrade opportunities This may require overseas and offshore travel.
Occasional site visits for commissioning, sea trials and service/breakdown as and when required to meet the business needs.
Support sales/tendering activity as required.
Liaison with other units, customers, suppliers and sub-contractors. Service engineers initially sourced from UK, France and Germany Units to be gradually complemented by local personnel.
May involve extensive time working away from the office (sometimes overseas) to support tenders, customer meetings, acceptance tests, commissioning and service contracts.
• Degree in Electrical/Electronic Engineering or Computer Science.
• A knowledge and understanding of the Nordic industrial environment, preferrably within OG, Marine/Offshore, Power generation or Renewables
• Must be computer literate
• Understanding of process automation (e.g. power generation/distribution, power management, control of valves and pumps, drives)
• Knowledge of customer process systems with the use of gas turbines, steam turbines, diesel engines, pumps and compressors.
• One to two years’ experience or training in an engineering design, testing, commissioning or research environment.
• Drive and PLC software and programming (including Ladder Diagram and Functional Block).
• Good understanding of control systems (open loop / closed loop, PID loops)
• Data communication networks (Ethernet, Modbus, Profibus, etc.)
• Good understanding of the principles of rotating machines (high voltage motors and generators.
• Good understanding of power systems including power management, excitation and protection systems.
Fluent Norwegian and English
Originally posted 2015-09-25 18:07:31.