Would you like to work supporting the Swedish-speaking customers of a major fashion brand?

Would you like to work for one of Europe’s largest companies?

Would you like to work for a company that offers excellent on the job training and on-going core skills development?

If so, read on.

THE JOB:

– You will be representing an international fashion retailer whose global success has been driven due to its creativity and close links with its customers.

– We are looking for candidates who are driven by delivering exceptional customer service at all times.

– A “passion for fashion” is essential, so your enthusiasm and love of fashion must inspire customers, and be evident when dealing with enquiries.

– This fashion retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career.

JOB DUTIES:

– To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our client’s customers

– Maintain an excellent knowledge of our client’s portfolio of products in order to understand customer needs

– Responsible for skilfully retaining customers through positive customer relationship building

– Diffuse irate customer situations by utilising strong listening skills and probing techniques

– Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence

– Act as intermediary between customer and appropriate departments to ensure customer satisfaction

– Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against

SKILLS & EXPERIENCE:

– Fluent in Swedish and English ( written & spoken )
– Strong communication skills (verbal/written)

– Excellent PC skills and Internet navigation skills
– Strong keyboard skills

– Ability to engage with customers who expect a premium level of personalised service
– Willing to provide outstanding customer service at all times ( by phone, email )

– Organisational and coordinating skills
– Able to multi-task + handle multiple priorities/ changes with professionalism

– Able to work in a high volume, high pressure, deadline-oriented environment
– Able to work independently and as a contributing team member

Very quick and easy commute ( ca 15 minutes ) to/from London Paddington station.

Starting salary: £20.000 per year + excellent benefits.

Originally posted 2017-01-07 19:26:40.