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Customer Service Advisor

£18,000 –  £22,000

[London] London
Job type:

Our London based client is urgently seeking to employ another member of staff for their Customer Service team.

You should be fluent in and be able to communicate well in , as you will be requested to communicate with clients in both countries.

The job duties are varied and you will be handling a variety of customer service based job duties for your area (Norway Sweden)

The role:-

– Dealing with customer queries, refunds, returns and complaints – both via phone and email.
– Proactively resolve customer queried and problems in a professional manner.
– Try to up-sell products to customers
– Take responsibility to update social media channels, such as Twitter and Facebook – in the language required for your territory.
– Any other ad-hoc administrative duties.

The person:

– Previous customer services experience is required.
– Ideally some sales background would be a strong advantage
– Fluent in required languages (spoken/written/read)
– Attention to detail, hard working and enthusiastic
– Problem solving skills.
– Able to multi-task
– Team player
– Strong IT skills and enthusiasm for the Internet
– Keen to work in a fast-paced and growing e-commerce company

– Norwegian – Fluent
– Swedish – Very good / Excellent communication skills
– English – Very good / Excellent communication skills


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