• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Nordic Staff Recruitment UK

  • Jobs By Language
    • Danish
    • Dutch
    • Finnish
    • German
    • Icelandic
    • Norwegian
    • Swedish
    • Search All Jobs
  • Job Seeking?
  • Hiring?
    • Candidate Availability
  • News
  • About
    • Contact Form
Nordic Staff » News » News » Customer Service Manager

January 29, 2020 by admin

Customer Service Manager

Our client is one of the World’s leading International companies.

They have asked Nordic Staff to find candidates for the position of:

Bilingual CUSTOMER SERVICE MANAGER fluent in French + Spanish and/or Italian.

The successful candidate will be managing a team of Customer Service Representatives and support a defined set of countries belonging to a region in all matters related to Customer Service.

Key responsibilities include:-

• Responsible for delivery of key KPI’s such as Lost%, Mail-backlog, Complaints handling.

• Actively engage and drive the delivery of the Customer Care vision.

• People management and development, driving monthly EAP sessions

• Represent Customer Care in Regional Management Review Meetings

• Workload management and distribution within team (including vacations and backup planning)

• Support Cross-Regional best practice sharing through leading a key cross functional process/area/technology.

Quality Specific Goals:-

• Ensure activities are aligned with our NPS goals metrics

• Engagement with rest of Customer Care Team to assist in establishing performance standards, ensuring alignment with customer expectations.

• Identify and report any quality or compliance concerns immediately

• Participate in continuous improvement activities by identifying and appropriately escalating process and quality gaps, providing solutions when possible.

• Fluent (written and verbally) in English French + Spanish and/or Italian

• Clear Thinker; need to be able to quickly understand customer challenges, translate the challenges into action and guide the team to a solution (Problem solver).

• Can work in a busy environment – works well in areas outside of comfort zone. Good prioritization skills.

• Communication skills; can quickly develop strong credibility with customers, sales, manager and peers.

• Demonstrated External Focus – puts the customer first and understands the urgency.

• Influencing skills; ability to engage functions outside of immediate responsibility and gain buy-in for customer focused ways of working

• Ability to motivate and energize teams using metrics and rewards to drive behaviours

• Able to foster personal growth in others through coaching and mentoring

  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • More
  • Click to share on Skype (Opens in new window)
  • Click to email a link to a friend (Opens in new window)

Related

Filed Under: News Tagged With: International Jobs, Jobs Abroad, Jobs in the UK

Search Live Jobs

Search

Primary Sidebar

Search Live Jobs

Login

Register

Footer

About Us

We are a small, highly focussed, team who have created a trusted recruitment business specialising in multilingual staff. Networking throughout Europe enables us to reach further and deeper into the jobseeker community than most recruiters.

Read More

Further Information

  • News
  • Login / Register
  • Terms And Conditions
  • Privacy Policy
  • Cookie Policy
  • Data Security
  • FAQs
  • Contact Form
  • Testimonials

Contact Us

Nordic Staff Ltd,
20 - 22 Wenlock Road,
London,
N1 7GU

Contact: Form
Twitter: @NordicStaff
Facebook: Nordic Staff
LinkedIn: Nordic Staff

Footer Credits

© 2022 Nordic Staff Ltd
Registered in England & Wales: 06309982
Registered Business Address: 20-22 Wenlock Road, London, N1 7GU
Go to mobile version