Customer Support Engineer ? Swedish – Dundee, Scotland
This role would be particularly suited to someone who has a strong relevant background in Software & Hardware technical support combined with a real interest in technology. You have probably worked in Scotland offering technical support to Swedish customers on behalf of hardware manufacturers. You should have; ? Good Computer/Engineering degree or 2 years in a senior support role ? Strong analytical, diagnostic & troubleshooting skills ? Ability to work on your own & as part of a team demonstrating both initiative and resourcefulness. ? Strong customer focus You will have sound working knowledge of: ? Windows 2000, XP, Vista & Windows 7 ? Microsoft Access & SQL Server You will have relevant previous experience of: ? Providing technical support ? Fault finding & providing solutions ? Creating high quality technical support documentation
Foreman – Greenland
Location: South Greenland You will be required to work 6 weeks on and 3 weeks off. Salary: – ?47,000 ? capacity to earn more. – travel costs will be paid for to and from the mine. – Accommodation provided for whilst working in Greenland. Essential: = Danish and English speaking. (A knowledge of Greenlandic and or Icelandic would also be an advantage.) Requirements for Plant Foreman role: ? Able to lead a team of operators to achieve production goals in often difficult circumstances, such as: explaining complex procedures in a concise and informative way and assisting in problem solving. ? Have good communication skills: both written and verbal ? Able to complete daily logging sheets to a high level of accuracy and ensure data collected by operators is correctly obtained. ? Able to perform plant start-ups and shutdowns safely and effectively. ? To understand and enforce strict health and safety rules ? Must have supervisory experience within a production role; ideally a mineral processing plant, for at least 2 years; ideally a gold leaching plant. ? Some mechanical, engineering or plumbing knowledge is essential to accurately report problems to plant maintenance staff ? Must be target driven, self motivated and able to motivate others ? Must be reasonably fit as the work involves some walking, climbing ladders and stairs, some lifting may also be required. ? Shift work will be required Other qualifications: – good level of education – hold current driving licence
German Speaking Reservation Agent
Bilingual Reservation Agent German Start date: 20 April 2011 We are recruiting for German speaking Reservation Sales Agents As a Reservation Sales Agent you will receive German and English inbound calls related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer?s question, resolving a concern the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer. In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What?s more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe as our client has over 45,000 employees worldwide and in the UK offers some of the best multilingual jobs to job seekers looking for a career start. Essential Skills: ? Minimum of 6 months customer service experience ? Fluency in written and spoken German ? Good English ? Excellent telephone manner including competent questioning skills ? Candidates must be computer literate with the ability to navigate through a large knowledgebase of material Desirable skills or experience: ? Sales experience will be beneficial ? Experience in a call center or the travel and hospitality industry will be considered an asset ? Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Account Manager – Recruitment – Swedish
Nordic Staff are growing! Now in our 5th year we are expanding the business by opening a new office and growing our Account Management team. We are looking for smart, fun, Nordic language speakers with a background in customer services to join our team. You will not need recruitment experience as we do things differently from most agencies – so we will teach you what you need to know in order to be successful. The Job: You will be given accounts to manage and grow. You will do this by building a relationship with the client, supplying staff for vacancies and maintaining contact with the client. You will not be expected to sell – Nordic Staff’s reputation ensures that we always have new clients contracting for our services. Skills and education required: Degree preferred – but experience and attitude are more important. Telephone based customer service experience is essential Currently living within a commutable distance of South Milton Keynes Native level Swedish speaker Very positive attitude – we like work to be fun. Good IT skills. You must be good with Microsoft office applications, databases and social networking sites such as Facebook and LinkedIn. We also use Skype as a business tool. Telephone skills – the successful applicant will be spending much of the day making phone calls so will be a natural communicator. Base salary is between £14,000 and £18,000 dependent on experience and qualifications. Year 1 bonus will be between £6,000 and £10,000 if you achieve your service targets.
Account Manager – Recruitment – Norwegian
Nordic Staff are growing! Now in our 5th year we are expanding the business by opening a new office and growing our Account Management team. We are looking for smart, fun, Nordic language speakers with a background in customer services to join our team. You will not need recruitment experience as we do things differently from most agencies – so we will teach you what you need to know in order to be successful. The Job: You will be given accounts to manage and grow. You will do this by building a relationship with the client, supplying staff for vacancies and maintaining contact with the client. You will not be expected to sell – Nordic Staff’s reputation ensures that we always have new clients contracting for our services. Skills and education required: Degree preferred – but experience and attitude are more important. Telephone based customer service experience is essential Currently living within a commutable distance of South Milton Keynes Native level Norwegian speaker Very positive attitude – we like work to be fun. Good IT skills. You must be good with Microsoft office applications, databases and social networking sites such as Facebook and LinkedIn. We also use Skype as a business tool. Telephone skills – the successful applicant will be spending much of the day making phone calls so will be a natural communicator. Base salary is between £14,000 and £18,000 dependent on experience and qualifications. Year 1 bonus will be between £6,000 and £10,000 if you achieve your service targets.
Icelandic Web Content Manager
Utilizing your Icelandic language skills, you will be responsible for the translation of commercial content on our clients Icelandic website as well as special translation requests varying from legal texts to press releases, newsletters and any other content-related materials. In addition, you will quality check the work of other translators, both in-house and Freelance. Additional support to our Freelance workforce consists of monitoring quality and productivity as well as proof-reading content translated by Freelancers. Required Skills ? Native Icelandic and excellent knowledge of the English language; ? Experience with translation of commercial texts; ? Bachelor/University level; ? Excellent computer skills (Microsoft Word and Internet); ? Flexible, accurate, stress resistant.
Storeman – Greenland
STOREMAN / WAREHOUSE PERSON. Our client is a Greenland based gold mining company. PRIME OBJECTIVE: To manage all goods in and out of the Store and assist the H0S&P in procurement. LOCATION: Nanortalik, South Greenland – this will be your usual place of work. You may be required to work at any other mine that the Company may also operate. KEY RELATIONSHIPS: Mechanics, Electricians, Carpenter, Miners and Mill Operators. The mine is remote and people work on a 6 weeks on and 3 weeks off roster. The Storeman will need to make arrangements with the Head of Stores and Procurement to ensure that there is cover for periods of leave. KEY TASKS & RESPONSIBILITIES: Goods Inwards * check via the complete manifest of all goods that are expected on each ship or by main/courier. * Unpack the goods and checks quantity and specification against the manifest. * If inward stock items arrive damaged – take photographs and make a written report. * Placing the item on the racking in the correct location, some of which may be a location outside the Store. Goods Issues * Requests for goods out of Stores are most likely to come from the user visiting the Store to select and collect. * Scan each item that is to be withdrawn using the hand scanner unit. * Report, each day, all items that were requested but where the item was not in stock. * Report stock items where the stock is zero or very low, so that superior staff can consider the urgency of placing a new order. Procurement * Maintain an acceptable level of stock and supplies in the Stores by constant monitoring of stores levels. * Assisst in procuring new goods and supplies, * Responsible for procuring basic supplies, when supervisor is abscent. * Monitor progress of an order from a supplier until delivery has occurred. Warehouse Maintenance * Ensure the warehouse is kept in good order. * Make sure all goods are neatly stacked in a temporary holding area until they can be put on the with other identical parts. * Mark gGoods pre-prepared for collection or delivery *Keep the Store tidy and and well swept at all times. * Identify redundant and damaged stock items where ever possible. * Moving of Stores items using a fork lift, Bobcat, front end loader and a 4×4 pickup. Management Backup * To deputise for the supervisor, during periods of absence. * Deal with suppliers as instructed by supervisor/superiors. Health & Safety * Ensure that all visitors to the Stores are wearing appropriate PPE. * Ensure that any person helping to bring stock items into the Store or to extract items does so in a safe manner (in particular to prevent people lifting heavy weights dangerously.) Training * All training sessions should be planned, recorded and reported. * Each participant should have a target level of competence to aim for and once demonstrated through examination, interview and in the field, they should then be certified with personnel files being updated as required. PERSONAL PROFILE Education & qualifications:- * A good general education. Character :- * Willing to take on a variety of tasks throughout the Stores. *Not claustrophobic. May be required to take Stores items into the mill or the mine. * Willing to work 7 days per week for 10 hours per day * Great sense of humour * Must be in good physical shape Background and Experience:- * Ideally, some experience of procurement * Must be trained in the ability to lift weights safely. * Basic IT skills. (Microsoft Office, C5) * Reasonably proficient in English and Danish. * A knowledge of Greenlandic and/or Icelandic would be an advantage. * Clean driving licence (all drivers on site must have a Nalunaq driving licence) ?Training will be given, where necessary in the use of site equipment. Personal Characteristics:- * Organised * Team orientated, * Energetic and tenacious * An effective communicator with strong interpersonal skills REWARDS: Package/ a daily rate of DKK 1,200 Roster / 6 weeks on site followed by a 3 week leave Probation / 6 weeks Notice period / 30 days, after successful probation
Content Manager – Danish – Internet Retail
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Content Manager, the role is to develop and manage content, social networking and email for our clients Danish business. Key Responsibilities: ? Communication of company proposition and individual offers on the website and by email in a compelling, persuasive and engaging way ? Develop and manage social network activity ? Ensuring website copy is optimised for search engines ? Maintain and develop voice and style guides, ensuring content is consistent with other activities Required Skills and Experience: ? Developing web and email content for a transaction B2C business, where the user experience is optimised to increase conversions, customer value and customer satisfaction ? SEO for all major search engines; including on-site optimisation, link building and link bait development ? On-site optimisation for search engines and development of search-optimised content partnerships ? Developing social networking campaigns ? Setting up, deploying, measuring and optimising email campaigns ? A/B and multi-variant testing ? Price and offer testing ? Customer segmentation ? Web analytics The successful applicant will have a strong record of written communication and is likely to have gained experience as a journalist, editor or social network author
Business Development Executive – Denmark
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Commercial Manager, your role is to identify and build partnerships with suppliers and local businesses, defining and negotiating exclusive inspirational and unbeatable offers on behalf of our clients customers Key Responsibilities: Actively sell, negotiate and close deals while simultaneously managing our supplier relationships Proactively seek out new opportunities Develop long lasting and ongoing relationships with existing and new business partners Prospect and consult with local businesses on compelling offers for our customers Creatively identify new businesses and activities to be featured, expanding the range of offers for our clients customers Achieve and over exceed on weekly and monthly sales targets Required Skills and Experience: High degrees of diligence and accountability A knowledge and understanding of potential suppliers in the Lifestyle market of your city A natural self starter with experience of canvassing and cold-calling Great presentation, negotiation and closing skills Nordic Staff is a UK based multilingual recruitment agency that provides job seeking candidates to International businesses based in Europe
Commercial Manager – Denmark
The Client: Our Client is one of the World’s largest internet shopping sites. The Job: Reporting to the Managing Director the fundamental role is to develop and implement a sales strategy for Denmark and build a team that supports the rapid growth of the business and maximises new business development opportunities. You will have overall responsibility for all merchant relationships and consequently the quality and volume of the deals offered to our clients customers. Key Responsibilities: Develop and implement an effective strategic sales plan. Provide leadership to the day-to-day operations of the sales department, while maintaining focus on the company?s strategic goals Establish performance goals for all sales department employees, and monitor performance on a continual basis. Develop and maintain a strong pipeline of new business. Responsible for managing and controlling the sales budget. Develop long lasting and ongoing relationships with existing and new business partners Required Skills and Experience: Minimum of 3 years experience in a sales management capacity in the internet industry. Strong knowledge and experience within the Lifestyle market of your territory. Strong leadership background and the ability to develop highly effective teams. Analytical expertise in understanding complex issues and their consequences. A track record of achievement and successful implementation of ideas and concepts Business related degree Fluent Danish and English Nordic Staff is a UK based multilingual recruitment agency that provides job seeking candidates to International businesses based in Europe
Dutch Speaking Customer Service Agent
Our client is a major International manufacturer and retailer. Based in Nottingham their multinational team include a growing number of Nordics who are focussed on delivering an outstanding service to customers in the Nordic region. We are looking for Dutch speaking customer service professionals to join this growing team. The Job ? Handle inbound and outbound calls ? Handle and resolve enquires/orders via email, correspondence and phone ? Achieve sales, retention and profitability based targets through the selling of products and services ? Understand customer needs, identify and offer most appropriate product/service ? Provide a world class level of customer service ? Monitor own performance undertake training to contribute to ongoing personal improvement, team and departmental capability Contact centre opening hours are; 8am-8pm Mon-Fri, 9-5pm Sat & 10-4pm Sunday Shifts are scheduled to cover 37.5hours (full time) within these times
Our client is a successful Internet retailer who’s main market is Denmark. They are now seeking a new member of the directorate who will take responsibility for expansion into other markets. Due to the confidential nature of this appointment we are inviting applications from senior managers who have the following skills and experience only. 1) Danish speaker 2) Internet retail background 3) Business development expert 4) Supervision of web based projects The successful candidate will have been responsible for the rapid expansion of a web based retailer – either goods or services. It is vital that the right candidate has online retail experience as they must understand how this kind of business works.