To review and report on overall effectiveness of your specified Customer Service Team.
To provide superior customer service to a designated group of accounts, by direct contact with those accounts, close liaison with the account managers, and by effective management of customer orders, deliveries, returns, cancellations and credits in line with Company and brand strategies.
To provide customers and the account managers with accurate sales and order status information.
Your responsibilities include, but are not limited to:
To monitor and provide feedback on overall effectiveness of your specified CS team, maintaining adequate cover and ensuring sufficient workloads per Account Coordinator.
To maintain the Customer Master File.
To receive and initiate the processing of customer orders, returns, deliveries, cancellations and credits in accordance with Customer Service Policies and Procedures.
To advise customers on available stock to maximise order fulfilment and ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, customer requested delivery date, scheduled delivery date, and pricing.
To investigate promptly and efficiently, enquiries from both customers and account managers both verbally and in writing. You will liaise with internal departments ? Planning, DC, Credit Control, Finance or any other relevant party to ensure issue resolution, and be a point of contact enquires coming from internal departments. ? Y
Native level French, German, Swedish, Danish or Norwegian
Good command of English
Good standard of education
Experience of working in Customer Services/Office experience in a similar, fast moving, commercial environment.
Previous supervisory experience is desirable (coordinating a team of 3 to 4 persons).
You must be flexible, confident, enthusiastic, pro-active, assertive and good at delegating.
You must be organised, accurate and able to work under pressure.
You must be a competent user of Word and Excel.
Multilingual Team Leaders – Customer Service – Nottingham, UK – £26,000 = £30,000