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Norwegian Customer Support – West London

Would you like to work supporting the speaking customers of a major fashion brand?

Would you like to work for one of Europe's largest companies?

Would you like to work for a company that offers excellent on the job training and on-going core skills development?

If so, read on.


– You will be representing an international fashion retailer whose global success has been driven due to its creativity and close links with its customers.

– We are looking for candidates who are driven by delivering exceptional customer service at all times.

– A “passion for fashion” is essential, so your enthusiasm and love of fashion must inspire customers, and be evident when dealing with enquires.

– This fashion retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career.


– To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our client?s customers

– Maintain an excellent knowledge of our client?s portfolio of products in order to understand customer needs

– Responsible for skilfully retaining customers through positive customer relationship building

– Diffuse irate customer situations by utilising strong listening skills and probing techniques

– Take ownership of customers? concerns and act as a primary contact, providing name and telephone extension to help build confidence

– Act as intermediary between customer and appropriate departments to ensure customer satisfaction

– Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against


– Excellent communication skills in Norwegian and English ( written and spoken )
– Detail orientated

– Excellent PC skills and Internet navigation skills
– Strong typing (min 40 wpm)

– Strong communication and customer service skills
– Ability to engage with customers who expect a premium level of personalised service

– Organisational and coordinating skills
– The ability to multi-task and handle multiple priorities/ changes with professionalism

– Ability to work in a high volume, high pressure, deadline-oriented environment
– Ability to work independently and as a contributing team member

– Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.

Very quick and easy commute to/from London Paddington station.

Starting salary: £20.000 per year

Seach: jobs for norwegian speakers in london

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