Nordic Staff has been retained to find a bilingual Account Representative to work with our client’s existing customer base in EMEA from their London HQ.
In this role, you will support EMEA clients, and suppliers with a flagship product.
As an Account Representative, your work will include account management and prospecting new business.
Salary: £67,000 – £73,000
Location: [G. London] City of London
Job type: Permanent
The successful applicant will attend multi-week product training in the USA.
This role carries an expectancy of 30% international travel.
The Account Representative is a full-time, London based position that allows individuals to apply their skills in a dynamic work environment while developing well-rounded competencies in vital products and services.
As a member of the Contractor Development team, candidates will be introduced to the system and multi-faceted business processes.
The Account Representative provides a critical link between English and EMEA customers, sales, business development, and management. It requires that you are a self-starter, able to work as part of a team, and willing to assist with all the day-to-day operations inherent to a rapidly growing organization.
The Job:
Specific duties and responsibilities include:
Proactively service and support clients from any European account
Deliver training on products via phone, web-based and face-to-face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer inquiries and troubleshoot problems
Assist with CRM and testing
Handle client account management functions, including invoicing and collections
Proactively analyse customer service processes and bring forth ideas for continuous improvement
Research and develop various resources and reference documents for clients
Support and participate in the organization’s Continual Improvement Program
The Person:
Experience:
2+ years of demonstrable success in managing and developing accounts in a complex services environment.
Education
Bachelor’s degree from an accredited university
Account Representative – Knowledge and Skills
Proficient in computer skills in programs including, Word, Excel, PowerPoint
Bilingual (EU) Danish, Dutch, French, German, Norwegian, and Swedish preferred
Demonstrated leadership skills
Demonstrated personal initiative
Outstanding presentation skills
Solid analytical and problem-solving ability
Excellent customer service orientation
Desire to assume increasing levels of leadership responsibility
Ability to work on multiple tasks simultaneously
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to work well in a fast-paced environment
Benefits
100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance 4% pension scheme matching Long-Term & Short-Term Disability Coverage Holiday & Time Off 27 paid personal holidays (pro-rated first year) 12 paid holidays Monthly cell phone reimbursement Monthly reimbursement for Oyster card Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed