Our client is an international business with more than 50,000 employees working in 30 languages. They urgently need a supervisor to lead the Swedish team.
The successful candidate will lead a Swedish team of advisors who are supporting new users of a premium healthcare solution – one that is focused on helping people to stop smoking.
You will be responsible for ensuring that your team of advisors has the tools and skills needed to support our Consumers in various scenarios; meets all targets expected of them in terms of quality, service levels, and accuracy; and manages workload and task assignment to ensure your team works effectively and efficiently.
We will rely on you to lead a high-performing Swedish team that proactively engages with our consumers in a meaningful way.
Supervisors are true ambassadors for the company. The successful candidate will be proactive, organised, detail-oriented, analytical and have extensive people management experience. They will also have to work well within a fast-paced, quickly changing environment.
Required skills and experience:
Management of shift patterns
Hiring of staff
Using systems to monitor the quality of service
Management to SLA’s and KPI’s
Performance management of agents, creating bespoke personal development/training plans
You will be:
A native level Swedish speaker
Proficient in computer technology and systems
Able to positively influence others
A great team player with strong interpersonal and communication skills
Salary, Bonus, Benefits
Basic Salary to £35,000 Bonus to 15%
Wonderful working culture of fun and sociable team environment
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign-specific benefits, including discounts, incentives and prizes