Job Description
We are currently recruiting a Swedish speaking Customer Account Manager to look after a portfolio of customers.
Key Responsibilities:
Manage a portfolio of customers, meeting their day-to-day requirements
Take responsibility for customer loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the remit of the role
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information
Essential experience and requirements:
Customer focused
Previous experience in a customer account manager role
Excellent at building and maintaining customer relationships
Excellent communication skills, both verbal and written
Able to take responsibility
Attention to detail and accuracy of work
Responsive and quick to learn and update knowledge
Excellent problem-solving and decision-making skills
Planning and organisational skills
Strong Microsoft Office skills – ideally with experience in Excel and Access
Fluent in English
Fluency in Swedish
Hybrid role based at Didcot office
Benefits
Salary and Benefits for the customer account manager are up to £30,000. Enrolled in the company pension scheme after 3 months of service. Healthshield cashback plan upon passing 6 months’ probation. Enrolment onto the life assurance scheme once the 6 months’ probation period is passed, 22 days’ holiday increases based on length of service
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