Job Description
We are currently recruiting a Customer Account Manager to look after a portfolio of customers.
Key Responsibilities of the Customer Account Manager.
Manage a portfolio of customers, meeting their day-to-day requirements
Take responsibility for customer loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the remit of the role
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information
Essential experience and requirements:
Customer focused
Previous experience in a customer service support environment
Excellent at building and maintaining customer relationships
Excellent communication skills, both verbal and written
Able to take responsibility
Attention to detail and accuracy of work
Responsive and quick to learn and update knowledge
Excellent problem-solving and decision-making skills
Planning and organisational skills
Strong Microsoft Office skills – ideally with experience in Excel and Access
Fluent in English
Fluency in any other European language would be a strong advantage, especially:
Swedish, Norwegian, Danish, Finnish, German, French
Benefits
Salary and Benefits £28.000 – £ 30,000 pa (depending on experience ) Enrolled on company pension scheme after 3 months’ service Healthshield cashback plan upon passing 6 months’ probation Enrolment onto life assurance scheme once 6 months’ probation period is passed 22 days holiday increasing based on length of service