Responsible for the processing of orders/credits and the coordination of delivery of Service, (within an agreed service level) to the German business.
Handling incoming queries from clients via phone, fax and email and providing product support.
Duties and Responsibilities
The main duties of the Customer Services Representative are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.
We are looking for someone who will:
– Provide administrative and customer service support to an international team
– Process Orders and Credits within LN (internal CS System) for the appropriate Franchisees
– Respond and help with customer service and product requests
– Co-ordinate direct Supplier orders
– Liaise with German Franchisees to resolve invoice queries
– Recognise service opportunities and meet agreed Team and Individual Targets
– Log all incoming telephone calls
Source: Cham-i
Customer Care Associate – German – Kingston upon Thames