To actively participate as a member of the Copenhagen based Customer Support Team at operational level. Resolving routine and non-routine enquiries, seeking to improve process and building a good working relationship with all team members to deliver the agreed level of Service.
To manage Copenhagen based Account(s) from any Tier through the selection process, to order receipt, issue resolution to stock allocation through to distribution.
To provide a high level of Admin Support to the Sales Team and Customers, both external and internal.
To ensure the Customer expectation is managed and met; that they receive the correct product information, images and subsequently goods at the correct time, within the correct packaging at the correct price.
Proactively manage the information flow to the Account relating to product information, availability information, issue resolution and shipment timing.
Have a clear understanding of the Nordic business objectives, and related Account promotional activities.
Follow and adhere to Company Policies and Procedures in line with SOX requirements, ensuring outstanding levels of quality and accuracy within all transactions.
Handle consumer calls and consumer queries and requests, both by phone and email. Coordinate to be sent to consumer with Customer Support assistant and DC Soest.
Type of person we are looking for:
· Energetic
· Ambitious
· Team player
· Creative
Danish speaker with business level English
The ideal candidate may even want to move around within the company to different roles.
5 key elements for the job:
Accuracy
Excellent service to customers
Work in team
Be able to prioritise
Many task at the same time