New opportunity for a Norwegian speaking customer service account manager in London (Barnet). If you are looking for Norwegian speaking jobs in London, we are looking for a fluent Norwegian speaker to join the team as a Customer Service Account Manager. In this role, you won’t just be answering tickets: you will be the main point of contact for a dedicated portfolio of customers, building real, long-term relationships.
Key responsibilities in this Norwegian speaking job in Barnet, London
- Account Management: Be the friendly, expert face of the company for your accounts, keeping customer satisfaction and retention high.
- Lifecycle Support: Manage orders, renewals, pricing and system access to ensure zero service interruptions.
- Problem Solving: Take total ownership of tricky customer queries, digging into root causes and teaming up with finance or sales to fix them.
- Data & Strategy: Analyse account data and trends to spot opportunities, mitigate risks and provide smart recommendations to customers.
- Collaboration: Keep things running smoothly by hitting your response targets (SLAs) and sharing ideas to improve how we work.
What we are looking for
- Languages: Fluent or native Norwegian and English (both written and spoken).
- Experience: Background in customer service, customer success or managing a portfolio of accounts.
- Skills: Great organisation, solid problem-solving skills and a knack for working with Excel and data.
- Mindset: A proactive, “customer-first” attitude with a love for building lasting professional relationships.
Perks & benefits
- Salary: £29,000 to £31,000.
- Flexibility: Work from the Barnet office 5 days a week during your probation period to get up to speed. Afterwards, enjoy a hybrid routine with 2 to 3 days from home.
- Time Off: 22 days of annual leave plus bank holidays to start, which increases the longer you stay.
- Extras: Company pension scheme (with a 5% employer contribution) after 3 months, plus a health cashback scheme and life insurance after passing probation.
Ready to apply?
Please share your CV along with your notice period, salary expectations and right-to-work status in the UK.
Our interview process involves a first-stage chat, a casual language and scenario assessment (we’ll guide you beforehand) and a final conversation with the operations director.
Location: Barnet, North London (hybrid after probation). Hours: Full-time, Monday to Friday (37.5 hours/week). Role type: Permanent.
Right to work: You must have the right to work in the UK. Visa sponsorship is not available.