Our client is a Major fashion brand that is urgently seeking a French speaker to join their team of Customer Services / Account Coordinators at their Northern European HQ near Nottingham, UK.
THE JOB
– Receive and process customer orders.
– Day-to-day contact with customers in France and with internal divisions to resolve customer queries/issues.
– To ensure customer order details are validated before order entry, in terms of account identification, stock availability, customer requested delivery date, scheduled delivery date, and pricing.
– Processing of documentary letters of credit. Ensuring the issue of reminder letters coincides with the agreed customer settlement terms.
– To deal promptly and efficiently with any queries from both customers and account managers [verbally/written]
SKILLS / EXPERIENCE / QUALIFICATIONS
– Some previous French speaker Customer Service experience is a strong advantage, as is experience of working in a fast-moving office environment.
– Fluent in French [spoken/written/read]
– Excellent command of English [spoken/written/read]
– Logical and analytical approach to work.
– Good communication/relationship-building skills.
– Team player
– PC literate [including Word, Excel]