Our client, a London based company, is urgently seeking to employ another member of staff for their Nordic Customer Service team.
You must be fluent in Norwegian and have an excellent command of the English language
THE ROLE :-
This is a varied job role and no two days will be the same:-
– Responsible for dealing with all incoming telephone calls.
– Dealing with customer queries professionally and knowledgeably.
– Providing outstanding customer service at all times.
– Deal with refunds, returns and complaints via phone, email and chat forums.
– Pro-actively resolve and queries and problems
– Upsell products to customers at any opportunity
– Translate website content and adapt it to the Norwegian market.
THE IDEAL CANDIDATE:-
To succeed in this role you need:-
– Previous customer service experience
– Ideally a background in proactive sales
– Highly professional, friendly, organised, and confident
– Fluent in Norwegian
– Excellent command of English
– Good all-round IT/computer skills.
– Excellent problem-solving skills
– Able to multi-task and to work in a fast-paced environment
– Able to work on your own initiative, have drive, determination, and a “can do” attitude.
– A strong team player who is enthusiastic and keen to deliver outstanding client service.
www.nordicstaff.com
Source: Jobs