Swedish speaking Customer Services – Portsmouth
With over 10 years of trading history online our client has become the UK’s #1 online retailer in its specialist field and the UK’s 3rd most popular online sports shop.
They are a true international sports shop and a global brand delivering to over 70 countries worldwide and with a website translated into English, Japanese, French, Spanish, German, Dutch and Danish.
Reporting to the Customer Services Team leader you will work as part of the customer services team helping, assisting and advising customers via email or the preferred communication channel requested by the customer with the highest degree of courtesy and professionalism to resolve issues. Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. You will be dealing with all the Swedish emails and assisting with English emails when required. Customer Service assistants need to be driven and highly self-motivated with outstanding customer services skills while working well in a team sharing common goals. Strong administrative and communication skills are a must as you help customers achieve the very best shopping experience. Essential criteria:- Fluent in Swedish and English (both verbally and written) Strong communication skills and highly literate. The ability to deal professionally with customer situations and objections. Capable of working independently, and having responsibility as an individual. Ability to work quickly and calmly under high pressure. Ability to multi-task. Computer literate. Positive attitude and flexible approach to set tasks. Ability to continually maintain working knowledge of all products, services and promotions. Experience within a customer service or sales environment. Flexible with hours of work (shift based role)