How would you like to work in a small, multilingual, team offering professional support to retail businesses that are members of our client’s software platform?
If you are a fluent Swedish speaker with Helpdesk / Customer Support experience read on ………
We need 2 Swedish speaking Customer Support Agents to provide 1st Line Helpdesk support to retailers that are using our clients’ internet-based booking software with operational problems, from user error to training needs.
The ideal candidate will have:
Proven Customer Service experience
Previous IT technical helpdesk experience would be beneficial.
Self-starter with a good work ethic, able to work independently or as part of a team
Extremely organised with good time management skills and attention to detail.
Service-minded
Experience of dealing with demanding customers.
An excellent team player, flexible approach to differing work tasks and fluctuating priorities.
A good communicator, with excellent use of verbal and written Swedish and English
Able to absorb and explain information clearly to others
Required skills/education
Fully computer literate (essential), with advanced knowledge of Excel
An interest in using new technology to increase performance
Experience with Salesforce would be advantageous
Shifts are:
8 am – 4.30 pm or 11.30 am – 8 pm Monday to Friday
1 Saturday in 3 9 am – 5 pm ( weekday off in leu)
Location: [Kent] Sevenoaks
Job type: Permanent