Our client is a major International manufacturer with a Shared Service Centre (SSC) in Northampton.
They are establishing a Nordic Customer Support section within the SSC to support Nordic customers and now need to hire Danish Customer Support staff
Job Purpose
This is a role requiring the coordination of several departments to provide an effective delivery service to the customers. It has to incorporate flexibility from customer requests whilst keeping internal costs to a minimum.
Key Tasks
Be first point of contact for any Danish customers. Answering Telephone calls queries regarding their invoice, contract and account. Resolve or Log queries on query system
Distribute all customer queries logged on to the system to the relevant department. Update customer on status of logged query
Validate query status and resolution for all departments
Liaise with internal/external customers to ensure accurate query resolution.
Distribute and track customer complaints through the relevant departments.
Liaise with other departments in order to get the customers queries resolved identifying the debt in dispute in a prompt & efficient manner.
Regular meetings to manage & escalate queries for resolution.
Administration tasks to raise manual credits and invoices
Work closely with Credit Control to achieve a prompt resolution to the customer query to maximise cash collection.
Skills/Experience Required
?fluent Danish + good English
?highly numerate and strong literacy skills
? PC literate
?Good organisational skills
?ability to exchange information with all levels in the organisation
?advanced customer handling skills
Source: Jobs
Danish Customer Support