Danish Customer Support Advisor
The Client
Our client is an International company located on the beautiful south coast of England.
This will be a great opportunity to get your customer support career up to speed.
The Danish Customer Support Advisor will be customer focused, keen to learn and driven to provide outstanding support to customers at all time.
The Danish Customer Support Advisor role:
Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service
? Provide customer support via inbound or outbound calls, e-mails, forums etc.
? Accurately log customer and product information into CRM systems
? Pro-actively develop skills and knowledge through effective use of systems
? Provide outstanding customer support at all times.
? Share knowledge and skills with other team members
? Maintain a high standard in personal KPI targets
Skills needed:
Essential
? Proven experience of delivering excellent customer service
? Excellent written and verbal communication skills in Danish and English
? Analytical thinker with good problem solving skills
? Comfortable with technology and relish new opportunities
? Ability to self manage
Desirable
? Wireless data and GSM experience
? Experience working in a call centre environment
? Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
? Achieve customer SLA targets by resolving customer issues in a timely manner
?
Source: Cham-i
http://jobs.chameleoni.com/Jobs_Details_rss.aspx?Id=489de4e2-db62-447f-863d-cc6cbbfa7437