Would you like to work supporting the Danish speaking customers of a major fashion brand?
Would you like to work for one of Europe’s largest companies based near Kingston upon Thames?
Would you like to work for a company that offers excellent on the job training and ongoing core skills development?
If so, read on.
THE JOB:
Exploring the World of Fashion
– You will be representing an international fashion brand whose global success has been driven by its creativity and close links with its customers.
– We are looking for candidates who are driven by delivering exceptional customer service at all times.
– A “passion for fashion” is essential, so your enthusiasm and love of fashion must inspire customers and be evident when dealing with enquiries.
– This fashion brand prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career.
JOB DUTIES:
– To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our clients’ customers
– Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs
– Responsible for skilfully retaining customers through positive customer relationship building
– Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence
– Act as an intermediary between the customer and the appropriate departments to ensure customer satisfaction
– Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken, and promises made are delivered against
SKILLS & EXPERIENCE:
– Excellent communication skills in Danish and English ( written and spoken )
– Detail-oriented
– Excellent PC skills and Internet navigation skills
– Strong typing (min 40 wpm)
– Strong communication and customer service skills
– Ability to engage with customers who expect a premium level of personalised service