Dutch Claims Handler
Ipswich, Suffolk
Type:
Permanent
Role description
Dutch claims handler with allocation of claims submitted by Dutch consignees (repairers or dealers).
Receive claim in non-English language, adjust against issued claims procedures and arrange for payment to be made. Pursue recovery of costs incurred from liable transport carriers.
Receive dealer / repairer verbal / non verbal communication.
Liaise with client in Holland to resolve issues as they arise.
Responsibilities to Include
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Handle and prioritise own daily post
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Control own administration, filing, photocopying etc.
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To handle claims allocation:
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Enter claims onto in-house claims entry system
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To handle paid claims and to pursue the recovery monies from the liable
party.
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Allocate monies recovered against individual claims.
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Close manual files and claim records on the claims entry system.
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To be able to chase and negotiate repudiated claims.
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To understand procedures internal and external relating to claims handling
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Liaise with external customer, dealerships, carriers on a regular basis
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Retaining and developing relationships with our clients
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Attend external and internal meetings where relevant
Essential Skills
• Fluent in Dutch – written/spoken
• Excellent command of English – written/spoken
• Customer care experience
• Good IT skills, in Excel, Word, Microsoft Outlook
• Numeric
• Experience in data entry systems
• Ability to plan, organise and prioritise
• Good administration skills
• Good communication skills, telephone, and face to face
• Willing to travel to meetings
• To work independently within a team
• Self motivated
Desirable Skills
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Full Driving License
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Knowledge of logistics and motor manufacturers
Benefits and Terms
o
Full term contract / Holidays 25 days p/a. (From birthday to birthday)/ Hours of work 9.00pm to 5.30pm, Monday to Friday. / Full flexible benefits package available including non-contributory pension, life cover, private medical and dental cover. / Staff Bonus Scheme. /Excellent working environment and opportunities to progress.