Dutch Claims Handler
£16 – £18.000 p.a. + benefits
Dutch claims handler with allocation of claims submitted by Dutch consignees (repairers or dealers).
Receive claim in non-English language, adjust against issued claims procedures and arrange for payment to be made. Pursue recovery of costs incurred from liable transport carriers.
Receive dealer / repairer verbal / non verbal communication.
Liaise with client in Holland to resolve issues as they arise.
Responsibilities to Include
Handle and prioritise own daily post
Control own administration, filing, photocopying etc.
To handle claims allocation:
Enter claims onto in-house claims entry system
To handle paid claims and to pursue the recovery monies from the liable
Allocate monies recovered against individual claims.
Close manual files and claim records on the claims entry system.
To be able to chase and negotiate repudiated claims.
To understand procedures internal and external relating to claims handling
Liaise with external customer, dealerships, carriers on a regular basis
Retaining and developing relationships with our clients
Attend external and internal meetings where relevant
• Fluent in Dutch – written/spoken
• Excellent command of English – written/spoken
• Customer care experience
• Good IT skills, in Excel, Word, Microsoft Outlook
• Experience on data entry systems
• Ability to plan, organise and prioritise
• Good administration skills
• Good communication skills, telephone and face to face
• Willing to travel to meetings
• To work independently within a team
• Self motivated
Full Driving License
Knowledge of logistics and motor manufacturers
Benefits and Terms
Full term contract / Holidays 25 days p/a. (From birthday to birthday)/ Hours of work 9.00pm to 5.30pm, Monday to Friday. / Full flexible benefits package available including non-contributory pension, life cover, private medical and dental cover. / Staff Bonus Scheme. /Excellent working environment and opportunities to progress.