Our client is an international company whose Northern European HQ is near Nottingham and their Dutch client support team is expanding!
THE JOB
– To receive and initiate the processing of client orders
– Day-to-day contact with clients and internal divisions to resolve customer queries/issues.
– To ensure Dutch client support order details are validated before order entry, in terms of account identification, order type, SKU details, stock availability, requested delivery date, scheduled delivery date, and pricing.
– Processing of documentary letters of credit. Ensuring issue of reminder letters to coincide with agreed customer settlement terms.
– To deal promptly and efficiently with enquiries from both clients and account managers both verbally and in writing.
SKILLS / EXPERIENCE / QUALIFICATIONS
– Some Customer Service experience or evidence of working in a fast-moving office environment.
– Fluent Dutch [spoken/written/read]
– Excellent command of English [spoken/written/read]
– Logical and analytical
– Good communication/relationship building skills.
– Team player
– PC literate [including Word, Excel]
Location:[Nottinghamshire] Nottingham
Job type: Permanent
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