Dutch speaking Account Co-Ordinator

Our client is a Major fashion brand who’s Northern European HQ is near Nottingham.

THE JOB

– Receive and initiate the processing of customer orders

– Day to day contact with customers and internal divisions to resolve customer queries/issues.

– To ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.

– Processing of documentary letters of credit. Ensuring issue of reminder letters to coincide with agreed customer settlement terms.

– To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing.

SKILLS / EXPERIENCE / QUALIFICATIONS

– Some Customer Service experience or evidence of working in a fast moving office environment.

– Fluent in Dutch [spoken/written/read]

– Excellent command of English [spoken/written/read]

– Logical and analytical

– Good communication/relationship building skills.

– Team player

– PC literate [including Word, Excel]