Our client is a European manufacturer of medical devices that change peoples lives.
Children and adults fitted with these devices gain a vastly increased quality of life.
The company has a relaxed, professional and focused attitude that makes working there rewarding on all levels.
This position is part of a new Finnish product support team that will start work in August. Interviews will take place in June.
The Job:
To be the first point of contact for all inbound product or service-related queries for existing patients, via phone and email
To make scheduled outbound calls in response to voicemails and call-backs booked by customers
To ensure all support and solutions given to customers are in accordance with training and set quality standards on product use, troubleshooting, contact handling procedures and customer experience
To provide effective case management support to customers so that queries are resolved ‘fast and right’.
To escalate complex or unusual issues to Customer Support Supervisor when they arise.
To provide accurate information to Administrative Support to allow completion of orders and follow-ups .
The Person:
Minimum of 2 years in a front line customer service or support role in a contact centre or helpdesk environment
Proven ability and aptitude for effective communication with customers
Fluent Finnish + business level English
Proficient MS Office user
Our clients offices are a 15 min FREE bus ride from Watford Junction train station.
Watford Junction is just 14 mins from London Euston.