French language Account Manager to work with our client’s existing customer base in Europe.
This is a full-time position that offers French-speaking individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in key products and services.
It requires one to be a self-starter, able to work as part of a team, and willing to assist with all the day-to-day operations inherent to a rapidly growing organisation, as you will be a critical link between customers, sales, business development, and management.
The Job:
• Proactively service and support French language clients
• Field incoming calls, handle contractor customer inquiries and troubleshoot problems
• Handle client account management functions, including invoicing and collections
• Proactively analyse customer service processes and bring forth ideas for continuous improvement
• Research and develop various resources and reference documents for clients
• Support and participate in the organisation’s Continuous Improvement Program
The Person:
• Bachelor’s degree from an accredited university
• Proficient computer skills in programs, including but not limited to Word, Excel, and PowerPoint
• Demonstrated personal initiative
• Proficient presentation skills
• Solid analytical and problem-solving ability
• Excellent customer service orientation
• Desire to assume increasing levels of leadership responsibility
• Ability to work on multiple tasks simultaneously
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to work well in a fast-paced environment
Language requirements:
Native-level French language
Business level English
Salary: £47,000 – £52,000
Location: [G. London] City of London
Job type: Permanent