The aim and purpose of the Role:
Reporting to the French Customer Services Manager, you will work as part of our London-based customer services team, helping, assisting and advising customers via email, livechat and phone calls with the highest degree of courtesy and professionalism to resolve issues.
Roles and Responsibilities:
Ensure customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer.
Ensure that all communications with customers are conducted professionally and courteously.
Offer alternative solutions where appropriate, with the objective of ensuring customer satisfaction.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the company.
Assist other teams when required by the business, e.g. returns, processing, etc.
Personal Specification:
Strong communication skills, both written and verbal, in both English and French.
Strong attention to detail and aiming for excellence in delivery.
Demonstrate experience of working in a fast paced office environment as part of a professional team.
Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
Self motivated and confident decision maker with the ability to nail actions and a positive ?can do? attitude.
Ability to demonstrate strong communication skills and liaise with all members of the business, including Senior Managers and Directors.
Ability to be flexible with work duties and hours as required by the team and business.
Ability to attend other sites for which travel may be required.
Source: Cham-i
French Language Customer Service