Scandinavian Team Leader – Call Centre
Salary: £23,000 – £26,000
Location: [Leicestershire] Leicester
Job type: Permanent
Job Description
Scandinavian Team Leader – Call Centre
Our client is expanding quickly into the Nordic zone – with a particular focus on Scandinavia.
In order to drive speed of growth and maintain excellence of service they are looking for an experienced team leader fluent in at least one of the Scandinavian languages.
Key Responsibilities:
• Support and management of a team of 11 Customer Service Representatives
• Ensure industry leading service is offered to customers.
• Responsible for ensuring all customer emails and calls are dealt with appropriately within set targets.
• 1 2 1 coaching on quality
• Process improvement and KPI’s
• Personal Development plans
Key Skills / Experience required:
• Swedish, Danish or Norwegian to native standard
• Strong people management skills gained within a contact centre, ideally of award winning standards
• Strong organisational skills
• Complaints process handling
• Daily MI Reporting and interpreting
• SLA KPIs (ACT and Abandonment rate)
• 1 2 1 coaching on quality
• Process improvement
• Recruitment
Nordic Inside Sales
Salary: £30,000++
Location: [Buckinghamshire] Amersham
Job type: Permanent
Job Description
My client is one of the World’s leading Healthcare businesses.
Situated a short commute from Baker St or Marylebone, they have an immediate opportunity for a Nordic Inside Sales Executive.
This is an outstanding opportunity for a life sciences graduate to build a career with a world-leading employer.
The Job:
Grow sales to the assigned customer portfolio
Develop portfolio by contacting targeted pharma, biotech and academic clients.
Support Sales Account Managers on larger deals – including some travel to the Nordics
The Person:
Languages – Swedish + Danish + English
Life Sciences Degree
OR
Relevant laboratory experience
Strong analytical skills
Sales/Customer service experience
Benefits
Basic Salary £25,000 Bonus +20% OTE