Would you like to work for an outstanding online retail company in London, where you would use your Norwegian language skills as part of the job? Our client is looking for an enthusiastic self-starter who can work within their customer service and ecommerce teams – the successful applicant will own the Norwegian brand, from initial site translation to launch and subsequent customer satisfaction.
You should be able to demonstrate the following skills and experience:-
• The candidate will need to be fluent in English and Norwegian, both written and spoken
• Have previous customer service experience
• Responsibility for telephone answering, dealing with customer queries, refunds, returns and complaints
• Responsible for Norwegian on-site content
• Liaise with the Marketing team to generate Norwegian brand content to brief for Norwegian marketing activity
• Responsible for updating Social Media channels – Twitter, Facebook, etc., in Norwegian, based on brief and answering customer enquiries via these channels
• Oversee and monitor Trust Pilot reviews (Norwegian)
• Able to work autonomously and take ownership of the Norwegian brand channel
The role reports directly to the Customer Service Manager
Initially, a full Norwegian site review will be performed, including some translation / re-write work to a brief which is expected to take approx. 2-3 weeks before the Norwegian site is launched.