Salary: Β£24,000 – Β£28,000
Location: Central London
Job type: Permanent
Job Description
Our client is an established online fashion retailer and is looking to recruit a fluent Norwegian Customer Service Executive.
The role will be based in Central London and involves providing outstanding customer service and order processing.
You will also be liaising with the key stakeholders at the European head office.
The Job:
Manage daily workstreams including customer emails and calls, address management, logistics activities, customer orders and customer complaints both written and over the telephone.
Compile and distribute daily statistics within strict timeframes.
Support in managing the end to end customer contact processes and their associated customer experience, supporting cross-company initiatives to drive improvements, improve efficiency and reduce complaints.
Managing escalated Norwegian customer queries.
Liaise with key stakeholders
Act as an information conduit for change in marketing and systems which impact the customer, ensuring consistency in all customer communication across all channels including contact centres.
Coordinate Norwegian customer social media feedback and responses
Translation and distribution of system updates and system changes that will affect the customer experience or contact centre performance.
Identify and report errors in the catalogue and online, liaising with relevant teams.
The Person
Norwegian speaker. Fluent
English speaker. Business level
Proven Customer service experience in a fast-paced environment.
Ability to prioritise and work under pressure.
Good working knowledge of Microsoft Office.
Experience in a contact centre environment is an advantage.
HOURS:
Mon – Fri
9 am – 5.30 pm
( with the flexibility to do a few extra hours as and when required due to workload )
* NO evening shifts * NO weekends *
The ability to attend a few business trips each year to the European HQ overseas is essential.
