The Client Care Representative is a combined role of Account Management and Client Care Support. Account Management responsibilities are to build strong, mutually beneficial relationships with our partners. Dealer Care responsibilities are: providing ongoing client support through the rolling out of new products and product updates, completing assessment of tool usage and supporting our CRM integrations.
It is expected that the Client Care Representative role will be split approximately 75% Dealer Care and 25% Account Management.
Skill Set
The ability to understand the clients environment and to relate to the needs of the client to provide solutions utilising our products.
Strong communication skills in both written and verbal
Excellent rapport building and telephone manner
Familiarity with common application suites in a Windows environment
Professional and courteous manner in handling clients in a variety of situations
Quick learner and a passion for technology
Strong organisational and multitasking skills
Native level Norwegian language, business level English
Responsibilities
Client Support:
Scheduling and coordinating of client training for the Website Platform and products. Ensure training resources are booked, communicate all relevant information to the Training Specialist and handle post-training follow-up
Using Maturity Index Assessments and a number of reporting resources to ensure that our clientship partner’s experience with us always exceeds expectations
Handling CRM ID mismatches – identify and action with clients
Handling unattended leads (hot and warm)
Scheduling Training sessions with Clients
Account Management:
Providing regular customer satisfaction and account management to clients through telephone calls and emails
Developing customer relationships to develop business and drive sales
Conducting Research for client custom solutions
Investigating new opportunities for system enhancements or additional services
Supporting our OEM field staff
Utilising Sales Force proficiently for managing all client account activity
Creating, researching and analysing client Scorecards
Monitoring the installation and completion of all new purchased services to ensure proper communication to the client on progress and promptness of completion.
Developing a strong working relationship with the territory’s Regional Manager and working together to identify and present product solutions, to manage and close program trials and to handle sales objections
Salary: £25,000 – £27,000
Location:[Berkshire] Bracknell
Job type: Permanent
