Our London based client is urgently seeking to employ 2 Norwegian speaking folk to join their growing Customer Service team.
The job duties are varied and you will be handling several customer service based job duties for your area (Norway).
The role:-
Dealing with customer queries, refunds, returns and complaints – both via phone and email.
Proactively resolve customer queries and problems in a professional manner.
Try to upsell products to customers
Take responsibility for updating Norwegian-speaking social media channels, such as Twitter and Facebook, in the language required for your territory.
Any other ad-hoc administrative duties.
The person:-
– Previous customer service experience is required.
– Ideally, some sales background would be a strong advantage
– Attention to detail, hard working and enthusiastic
– Problem-solving skills.
– Able to multitask
– Team player
– Strong IT skills and enthusiasm for the Internet
– Keen to work in a fast-paced and growing e-commerce company