Would you like to work for one of Europe’s largest companies that values the Norwegian speaking customer?

Would you like to work for a company that offers excellent on the job training and on-going core skills development to support the Norwegian speaking customer effectively?

Would you like to be considered for one of the best entry level jobs for Norwegians in the UK, where you will engage with the Norwegian speaking customer?

If so, read on.

THE JOB:

– You will be representing an international fashion retailer whose global success has been driven due to its creativity and close links with its Norwegian speaking customers.

– We are looking for candidates who are driven by delivering exceptional service to the Norwegian speaking customer at all times.

– A “passion for fashion” is essential, so your enthusiasm and love of fashion must inspire the Norwegian speaking customer, and be evident when dealing with enquiries.

– This fashion retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career serving the Norwegian speaking customer.

JOB DUTIES:

– To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our client’s Norwegian speaking customers.

– Maintain an excellent knowledge of our client’s portfolio of products in order to understand the needs of the Norwegian speaking customer.

– Responsible for skilfully retaining customers through positive customer relationship building, especially with the Norwegian speaking customer.

– Diffuse irate customer situations by utilising strong listening skills and probing techniques with the Norwegian speaking customer.

– Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence, particularly for the Norwegian speaking customer.

– Act as intermediary between customer and appropriate departments to ensure satisfaction for the Norwegian speaking customer.

– Actively create trust with the Norwegian speaking customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against.

SKILLS & EXPERIENCE:

– Fluent in Norwegian and English ( written & spoken ) to effectively communicate with the Norwegian speaking customer.
– Strong communication skills (verbal/written)

– Excellent PC skills and Internet navigation skills
– Strong keyboard skills

– Ability to engage with customers who expect a premium level of personalised service, especially the Norwegian speaking customer.
– Willing to provide outstanding customer service at all times ( by phone, email )

– Organisational and coordinating skills
– Able to multi-task + handle multiple priorities/ changes with professionalism

– Able to work in a high volume, high pressure, deadline-oriented environment
– Able to work independently and as a contributing team member

Very quick and an easy commute ( ca 15 minutes ) to/from London Paddington station.

Starting salary: £20.000 per year + excellent benefits.