Our client is a leading Talent Management software originator who now needs to hire a Norwegian speaking Customer Support / Technical Support Executive to join their team in Luton
SUMMARY
– To provide 1st level Norwegian speaking application support / technical support for assigned company products to business clients via phone, email, etc.
– To demonstrate excellent communication, technical, analytical, troubleshooting and customer service skills at all times.
– To contribute to the business success of our customers by delivering a world class support service, providing timely communications and effective issue resolution.
JOB DUTIES:
– Assisting Norwegian-speaking customers with their technical and operational queries.
– Handle any problems reported in the use of the company’s products.
– Ensuring all incidents are accurately logged within the Call logging system and responded to / resolved within SLA.
– Resolve issues where possible at Level 1
– Ensure all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress.
– Assisting in the testing of bugs and post-deployment of new functionality
EXPERIENCE NEEDED:
– Previous Customer Support / Technical support experience ( ideally in an Enterprise software environment / IT software-hardware )
– Strong interpersonal and communication skills
– Able to deal directly with difficult situations and clearly communicating complex issues at all times.
– Customer orientated, including recognising the business impact of issues and recognising when to escalate to Management
– A strong sense of ownership regarding the product and issues arising from its use.
– Excellent problem-solving skills.
– Proven ability to work on own initiative and as part of a team
– Flexible, able to change priorities quickly.
– Able to multitask, organised and have excellent time management skills.
– Self motivated and a drive to “get things done”
– Excellent English (written and verbal)
– Fluent in the Norwegian language (written and verbal)
Full-time position, permanent role [Monday- Friday].
Fluent Norwegian speaking Customer Support
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