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ORDER FULFILMENT CO-ORDINATOR /Order Processing Administrator
~ Dutch speaker ~
=== LANGUAGES REQUIRED ===
* DUTCH – fluent written + spoken (must have)
* ENGLISH – fluent written + spoken (must have)
* If you can speak/write French as well, then that is a strong advantage
===LOCATION ===
The job is located a short commute by tube or train from London (Baker St or Marylebone) Amersham.
=== ROLE SUMMARY / PURPOSE ===
• You will be part of a newly established Customer Care Centre providing support to all customers
• You will be responsible for ensuring order entry quality and integrity.
= ESSENTIAL RESPONSIBILITIES =
• Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection.
• Responsible for order entry and backlog quality and optimising sales transfers.
• Ensure orders validation, compliance and approvals before order entry.
• Confirm customer requested date and plan the backlog management
• Set up orders review with Finance/Order Fulfilment Leader
• Daily follow up of customer credit documentation.
• Follow shipment and installation to ensure revenue reconciliation on time.
• Monitor and coordinate daily logistics traffic from warehouses.
=== ESSENTIAL SKILLS ===
• Fluency in both DUTCH ENGLISH ( French language skills a strong advantage)
• Experience in order management
• Good understanding of the order fulfilment process.
• Customer satisfaction oriented.
• Team player.
• Committed to deliver.
• Ability to use systems and work in a matrix environment.
• Excellent verbal and written communication.
=== DESIRED SKILLS ===
• Project management experience
• Transportation customs experience
• JDE, Oracle, Siebel knowledge
• Business/Logistic degree