Sales Administrator – Danish – Engineering

Our client is an International specialist engineering company and due to success in the Danish market, they now wish to employ a Danish speaking Sales Administrator.

Job Purpose:
– To ensure customers are receiving full support and a first class customer experience.

Job Details:

– Deliver a high level of support to ensure exceptional customer service standards and requirements are provided at all times
– Answer the telephone promptly and professionally
– Keep your email organised and structured to ensure emails are responded to promptly and professionally
– Communicating effectively with the customer, delivering on your promises at all times
– Keeping the customer up to date
– Keep your working area organised and tidy
– Keep filing up to date

– Remain focused on the accuracy of the inputting of data into the systems, striving for 100% accuracy performance
– Remain up to date with engineering industry/product changes to support your customer service role
– Ensure accurate, timely and organised administration, preventing errors at all times
– Support and contribute positively to cross-functional collaborative team
– Striving for continuous improvements, putting forward suggestions to help improve further service levels
– Achieving set objectives and project work as and when required
– Support and guide fellow colleagues as and when required

Skills/experience required:

– Fluent in Danish and English language
– A minimum of one year’s administration and customer service experience
– Excellent customer service skills, with the ability to represent the company at a high standard
– A Level educated or equivalent is desirable but not essential
– Logical with a high standard of numerical reasoning
– Background within engineering is advantageous
– Written communication skills with the ability to produce clear and concise reports
– Excellent oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers
– Prioritise and work well under pressure, whilst ensuring accuracy and attention to detail
– Numerical and analytical skills with the ability to interpret data/information and produce in a clear and logical format