Multi-Lingual Internal Sales co-ordinator focused on delivering exceptional customer service levels at all times. Must be highly motivated and incentive driven.
Assuring the company £ goal achievement is a primary task. As well as assuring the best customer service and responsiveness of a cohesive and responsive call center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to customer inquiries by phone, email or through other means
Manage sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
Check inventory and fulfil order out of inventory if possible
Notify customers of price and delivery changes for orders placed online, verbally, fax, or by email.
Assure that all correspondences with customers via phone and e-mail are timely, efficient, and done in a professional manner at all times.
Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into the sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
Pro-actively develop new business through outgoing customer calls and other means
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell
Must understand the sales cycle
Fluent Swedish or Danish
Monday – Friday 8:00 – 17:00 25 days holiday plus Bank Holidays Commission scheme Company Pension scheme
Location: [Staffordshire] Stoke-on-Trent
Job type: Permanent
Originally posted 2016-03-14 12:24:26.