Our client, a large international organisation, is urgently seeking to employ a DANISH speaking SENIOR CUSTOMER SERVICE REPRESENTATIVE.
You should have a track record working in Customer Service where you have (ideally) been looking after your own client portfolio.
You must be able to provide outstanding customer service to business customers at all times – and enjoy this type of work!
The role is not a “low level” customer service role – so will require experienced candidates!
LOCATION: –
Situated in Buckinghamshire – a short commute by tube or train from Baker Street tube station or Marylebone train station.
ROLE SUMMARY:-
* Produce and communicate quotations for customers.
* Build up a close relationship with Danish customers.
* Coordinate data capture (e.g. Material master)
* Managing GXP master data.
* Produce standard reports from ERP system.
* Respond to queries in a timely and professional manner.
* Take ownership, responsibility and initiative for problem solving from initial point of escalation through to mutually satisfactory resolution.
* Deliver specific and accurate support for customers; such as Delivery / Stock Information / Product Information / Management and Service Calls etc.
* Receive orders from Danish customers and manage them in line with company policy and systems.
SKILLS / EXPERIENCE REQUIRED:-
• Fluent in DANISH (essential.)
• Good command of ENGLISH (essential.)
• Previous customer services experience (essential.)
• Demonstrate initiative and proactive “can do” attitude to customer services
• Excellent communication skills (spoken/written)
• Excellent Administration and Organizational skills
• Attention to detail
• Computer literate
START DATE – as soon as possible ideally.