Job Description
Our client is a worldwide leader in providing information access and management solutions through print and electronic services. This new job for a UK Danish speaking Support Administrator has a March start date. We are searching for a Danish speaking person looking to join a growing team of Customer Service Support Administrators.
The Job:
Upon request, handle the claims process in either Danish or English for print issues validating claims through investigation, communicating with publishers and updating systems for both customer-facing and the internal knowledge base.
Set up customer accounts, including EDI invoicing
Promptly handle all high-volume administrative routine activity and ad-hoc tasks to support the Customer Service Teams
Complete routine audits for quality assurance and analyse various customer service administrators on critical activities.
Handle troubleshooting and required corrections, reporting back on quality issues, e.g., credit requests.
Communicate verbally and in writing with Internal stakeholders, obtaining information and presenting logical and precise solutions.
The person:
Proficient in Microsoft applications
Ability to work with different tools and systems and multitask
Good literacy and numeracy skills
Must have good attention to detail
Proficient data entry and processing skills
Previous experience working in a Customer Service environment
Work under pressure and meet deadlines
Native level Danish + Business level English
The Package:
Hybrid working 37.5 hours per week
22 days holiday
Workplace pension scheme (available after 3 months of service), Death in service benefit (available after successful completion of probation period)
Health Shield (Healthcare medical cash plan scheme after completion of a successful probation period)