A job opportunity for a Norwegian speaker to join a growing team of Customer Service Support Administrators.
The Job:
Handle the claims process in either Norwegian or English.
Validate claims through investigation, communicating with clients.
Updating systems for both customer-facing and the internal knowledge base.
Handle all high-volume administrative routine activity and ad-hoc tasks to support the Customer Service Teams
Complete routine audits for quality assurance and analyse various reports on critical activities.
Handle troubleshooting and required corrections, reporting back on quality issues
Communicate verbally and in writing with Internal stakeholders, obtaining information and presenting logical and precise solutions.
The person:
Excellent experience using Microsoft applications
Fast learner.
Able to multi-task
Good literacy and numeracy skills
Excellent attention to detail
Proficient data entry and processing skills
Previous experience working in a Customer Service environment
Able to work under pressure and to deadlines
Native level Norwegian + Business level English
The Package:
Hybrid working 37.5 hours per week
£28,000 £31.000
Excellent benefits