Understanding the Role of a Swedish Brand Manager
Would you like to work for an outstanding online retail company in London where you would use your Swedish language skills as part of the Swedish Brand Manager job?
We seek an enthusiastic self-starter who can work within their customer service and e-commerce teams. You will “own” the brand, from initial website translation to launch and subsequent customer satisfaction. The successful candidate needs to demonstrate the following skills and experience:-• Fluent in SWEDISH + excellent command of ENGLISH (written spoken)
• Previous customer service experience
• Be responsible for incoming telephone calls, dealing with customer queries, handling refunds and returns, and any customer complaints.
• Full responsibility for the Swedish on-site content.
• Liaise with the Marketing team to generate content to brief for all marketing activity
• Responsible for updating Social Media channels [Twitter, Facebook, etc] in Swedish, based on brief and answering customer inquiries via these channels.
• Oversee and monitor Trust Pilot reviews (Swedish)
• Able to work autonomously and take ownership of the Swedish channel
The role reports directly to the Customer Service manager
Initially, a full Swedish site review will be performed including some translation / rewrite work to a brief which is expected to take approx. 2-3 weeks before the Swedish site is launched.
Swedish online retail lediga jobb