Job Description for Swedish Customer Service Administrator
BASIC FUNCTION:
To proactively promote and service the full range of the company’s products whilst actively delivering quality telephone service
PRIMARY RESPONSIBILITIES:
To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service
To build and maintain rapport, understand and foster customers’ needs and requests whilst adding value at every opportunity.
To continuously improve product knowledge
To correctly input or write orders, paying attention to detail, e.g., account number, pricing, discount, returns and sales programs.
To review, update, and action provided reports promptly as requested.
To escalate and advise management of issues that may affect the business.
To be prepared to attend shows, seminars and training when requested and at the manager’s discretion.
EXPERIENCE AND SKILLS:
Required:
At least 3 years of Swedish language customer service experience in a sales environment.
Location: Hemel Hempstead