Job Description
BASIC FUNCTION:
To proactively promote and service the full range of the company’s products whilst actively delivering quality telephone service
PRIMARY RESPONSIBILITIES:
To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service
To build and maintain rapport, understand and foster customer’s needs and requests whilst adding value at every opportunity.
To continuously improve product knowledge
To correctly input or write orders, paying attention to detail eg. account number, pricing, discount, returns and sales programmes.
To review, update and action provided reports in a timely manner as requested.
To escalate and advise management of issues that may affect the business.
To be prepared to attend shows, seminars and training when requested and at manager’s discretion.
EXPERIENCE AND SKILLS:
Required:
At least 3 years customer service experience in a sales environment.
