Job Description

Our client is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services,

We are currently recruiting 2 Swedish-speaking Customer Account Managers to look after a portfolio of customers based in the UK and Nordic countries.

Key Responsibilities:

Manage a portfolio of customers meeting their day-to-day requirements
Take responsibility for customer loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the remit of the role
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information

Essential experience and requirements:
Previous experience in a customer service support environment
Fluent in Swedish, both written and spoken
Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
Strong Microsoft Office skills
Excellent and building and maintaining customer relationships
Excellent communication skills both verbally and written

Location details:

Hybrid – Abingdon

Hybrid – Barnet

Remote for VERY experienced candidates ONLY

Benefits

Salary and Benefits £27-30,000 per annum, depending on experience Enrolled on company pension scheme after 3 months’ service Healthshield cashback plan upon passing 6 months’ probation Enrolment onto life assurance scheme once 6 months’ probation period is passed 22 days holiday increasing based on length of service

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