Swedish Speaking Customer Consultant for an International finance organisation based in Swindon, Wiltshire, UK.
ABOUT THIS ROLE:-
The purpose of this exciting role is to provide accurate and effective support to clients and customers.
Dealing with queries in a timely and professional manner at all times.
Candidates will be expected to take personal ownership and follow problems to resolution.
Customer care is at a premium in this high-net-worth business.
RESPONSIBILITIES:-
Receive, action and process new business and policy servicing requests from customers by phone, email and from system generated work.
Ensure the Sales team are kept informed of all relevant issues with regard to their customers/clients.
Keep thorough and consistent system records.
Ensure all information given is complete and accurate, and check thoroughly the accuracy and completeness of the Swedish Speaking Customer Consultant thoroughly
Develop and maintain product knowledge to provide a first-class service.
Demonstrate and actively support the use of our clients’ values.
Assist with the training of less experienced/new colleagues.
Assist in reviewing, developing and implementing changes to improve customer service and working procedures.
KNOWLEDGE, SKILLS, BEHAVIOURS:-
* Oral and written communication (good telephone manner).
* Planning and organising.
* Teamwork.
* Problem solving.
* Flexibility and adaptability.
* Customer awareness.
* Computer literacy.
* Numeracy.
* Accuracy and an eye for detail
* Fluent SWEDISH and ENGLISH (Written and spoken)
EXPERIENCE QUALIFICATIONS:-
* Minimum 5 GCSEs or equivalent (English Language and Mathematics essential).