Swedish Speaking Customer Service Agents – Leicester
Our client has a simple, but great philosophy:
They take care of the people who take care of their customers!
THE ROLE:-
YOUR RESPONSIBILITIES WILL INCLUDE:-
Working at their Northern European Head Office based in rural Leicestershire, the Swedish speaking Customer Service Agents will be responsible for the effective handling of incoming telephone calls from their customers and responding to their needs to meet the standards of service.
• Responding to incoming telephone calls from Swedish customers
• Responding to customers’ emails
• Assisting customers with after sales service
• Provide feedback and ideas on how the company can continually improve the customer experience.
• Assisting in specific projects as required
• Dependent on the volume of calls from Swedish customers, this role may also take calls from our UK customers.
THE PERSON:-
= Ideally, a native level Swedish speaker (or having lived in Sweden for some time)
= You must be fluent in Swedish (speak/read/write)
= Good command of English (speak/read/write)
= Have a good knowledge of the Swedish market and customs
= A strong desire to provide a high level of Swedish speaking customer service at all times.
= You will have strong PC skills
= Be a good team player who can support colleagues in achieving objectives.
= Positive approach, you will show interest and enthusiasm in your job
= Have a willingness to learn and develop.