Technical Customer Service – French Speaking
Brief job role/duties:-
Reporting to the CS Team leader, you will work as part of the customer services team, assisting and advising customers via email or the customer’s preferred communication channel, with the highest degree of courtesy and professionalism, to resolve issues.
Offer alternative solutions and/or replacement parts appropriate to the objective of ensuring customer satisfaction.
You will be dealing with all the French emails and assisting with English emails when required.
Customer Service assistants need to be driven and highly self-motivated with outstanding customer service skills while working well in a team sharing common goals.
Strong administrative and communication skills are a must as you help customers achieve the very best shopping experience.
Essential criteria:-
– Fluent in French and English (both verbally and in writing)
– Strong communication skills and highly literate.
– The ability to deal professionally with customer situations and objections.
– Capable of working independently and having responsibility as an individual.
– Ability to work quickly and calmly under high pressure.
– Ability to multitask.
– Computer literate.
– Positive attitude and flexible approach to set tasks.
– Ability to continually maintain working knowledge of all products, services and promotions.
– Experience within a customer service or sales environment.
– Flexible with hours of work (shift-based role)
Technical Customer Service – French Speaking
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