The Client
Part of an International technology giant, our client is a leader in customer support for some of the world’s best-known mobile technology companies.
Based on the beautiful south coast of England our client is one of the best places in Europe to get your customer support career up to speed.
Danish 1st Line Support – Bournemouth, UK
The Job:
Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service
? Provide customer support via multiple touch points (e.g inbound calls, e-mail)
? Accurately log customer and product information into CRM systems
? Proactively develop skills and knowledge through effective use of systems
? Understanding customer care and apply to all customer touch points
? Share knowledge gained with team through effective knowledge transfer
? Maintain a high standard in personal KPI targets as defined
Competencies:
Essential
? Proven experience of delivering customer excellence
? Excellent written and verbal communication skills Danish/English
? Analytical thinker with problem solving skills
? Comfortable with technology and relish new opportunities
? Ability to self manage
Desirable
? Wireless data and GSM experience
? Experience working in a call centre environment
? Outcomes
? Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
? Achieve customer SLA targets by resolving customer issues in a timely manner
? Knowledge proactively shared with the business and captured in a formal manner
Source: Jobs
Danish 1st Line Support Job – Bournemouth, UK